• jasongill 2 hours ago

    Anyone from the Google Ads team here on HN? I am struggling with Kafkaesque warnings inside of my account after using the Shopify Google Ads app (which apparently opened a second/duplicate Google Ads account), resulting in warnings about "circumventing systems" due to having 2 accounts for the same business. I just want to sell the car parts I make in my garage as a hobby online, but Google doesn't make it easy...

    Any Google Ads team members who might be able to help, I'd happily donate to your favorite charity (or send you some parts for 1982-1992 Chevrolet Camaro's), my username @gmail.com is my contact info

    • al_borland 4 hours ago

      That's significantly longer than I would have expected. That's longer than the retention policy on my work emails, and this is data for ads...?

      • user3939382 2 hours ago

        Pretty funny juxtaposed with their legal case where they were destroying evidence setting a company wide policy not to retain any communications.

        • doctorpangloss 2 hours ago

          Can your work emails be used to promote candidates in elections? Long ads data retention seems reasonable to me.

          • singleshot_ 34 minutes ago

            I litigate elections cases and I only have to keep client records for five years after termination of representation.

          • zadokshi 2 hours ago

            Different countries have different laws around financial transaction data retention. US laws allow for audit up to 10 years, so they made it 11 to be safe yes?

            • vednig 30 minutes ago

              Some countries don't have any data regulation laws that allow for your data to be expunged. Since, Google is also an ISP in US saving that amount of data for 11 years would include a lot of data, more than anyone could think of, without having any control over it.

            • vednig 4 hours ago

              That is the duration some of us have been using web for, as a reference.

            • grahamj 2 hours ago

              "will not be returned"

              Doesn't sound like a retention policy.

            • princessmomo 2 hours ago

              I think it was indefinite before...

            • OneLeggedCat 3 hours ago

              So that means lifetime, really. Pointless.

              • zadokshi 2 hours ago

                No it just means they now keep the data only as long as they are required to by law.

                • vednig 36 minutes ago

                  They are able to store your lifetime data, but after Nov 13 you won't be able to retrieve it in any way, unless NSA or Google itself finds a way via a backdoor or a bug .

                • vednig 38 minutes ago

                  Yeah, so they store your lifetime data once you start using their service or agree to user terms. They will be only utilising previous 11 years of data for your Google Ads experience - if you enjoy that.