Update: after a little back-and-forth, where they asked me to provide a photo of myself holding my passport, and me asking them to tell me which unusual activity happened or what projects they need more info on (I have zero active Droplets, I had a few Droplets before). They permanently blocked my account and wrote me the following:

> Based on the information provided to us at this time, we are unable to proceed further with account recovery steps.

> If new information becomes available or circumstances change, we can review this request further.