• userbinator 5 hours ago

    The cost of the tools required for device repair and the cost of genuine components make self repair almost as expensive as getting a repair from an Apple retail location or an Apple Authorized Service Provider

    Malicious compliance accomplished.

    Apple's instructions for all of the battery repairs include expensive equipment like an iPhone battery press to put a replacement battery back in place.

    It's like they just copy-pasted their production line processes, but clearly that's not necessary.

    Apple is known for their... interesting attitude towards repair, even in the previous manuals that have leaked. It somewhat reminds me of German automotive engineering --- lots of special tools and fixtures when a simpler and more conventional process would work just as well.

    • shalmanese 28 minutes ago

      The Apple provided tools are the ones used at first party Apple stores to perform authorized repairs. At some point, some bean counter tabulated the cost of building X000 machines and shipping them across the globe for a marginal increase in repair quality and deemed it a worthy tradeoff.

      If you want to repair phones to the equivalent quality of Apple stores, Apple makes it possible via their "overengineered" machines. There's nothing in Apple's ToS that forces you to make repairs this way, you're welcome to buy the Apple genuine part and use your own heat mats and press and whatever and knowingly make that tradeoff.

      • atonse 5 hours ago

        In just about any other situation in life, you will have to make some investment in tools with the understanding that you can use them multiple times.

        For example, I bought the iFixit repair kit nearly a decade ago and I have used it for any minor work for all that time. $80 spent once and I’ve never once needed to fish for some strange bit or tool no matter what device I’ve opened. In fact, the iFixit kit will still be sufficient for this entire repair plus the 9 volt battery of course.

        Unless you’re saying all these are one time use tools but I didn’t see that from the parts lists.

        • mosselman an hour ago

          I get what you mean and I agree. I own lots of tools just because I understand that they are a good investment.

          What I think the parent is referring to is this: https://support.apple.com/en-us/120983

          Obviously it is bullshit to suggest that a consumer would buy these tools. But it is also bullshit to suggest that you actually "need" a 'battery press' just because it is on the parts list.

          The average phone repair shop will know how to loosen some battery adhesive very well with various techniques. So I don't think they will be discouraged by the Apple documentation.

          Malicious compliance? Seems like it, a little bit. Still useful though.

          • devjab an hour ago

            I think it could also be a sort of protection from customers breaking things leading to bad press. As you point out repair shops will be capable of doing repairs just fine, but your average users will probably think twice about getting the tools. I guess I can use myself as an anecdotal example, I’m the sort of person who might try to do a repair despite never having done any sort of work on electronics since I build a radio and a weather station in the Danish equivalent of high school decades ago. I’d probably end up breaking some parts.

            I’m rich enough to buy the Apple tools but I’m too much of a grinch to buy them. I actually think iFixit protects me from myself as well because it’s too complicated (for me) to buy the tools I’d need.

        • rjzzleep 3 hours ago

          I was holding out for the EU DMA third party app store, but it's clear that Apple is not on a good trajectory. The fact that they slept on Siri for so long only to then finally add "Open"AI to it with limited availability is, but another dot in the pattern.

          When MacOS was still called OSX and developers were the Macbooks greatest contributors and cheerleaders, things looked a lot different. A lot of the current framework components were copied from community components back then.

          I'll miss the closed loop payment card support from iOS, but for everything else, I'll just say good riddance ...

          • sandwichmonger 3 hours ago

            > It's like they just copy-pasted their production line processes, but clearly that's not necessary.

            If they copy-pasted their production line processes the parts would cost less than $40 total.

            • Sakos 33 minutes ago

              It's really frustrating seeing all the comments here defending Apple. Is this astroturfing or are these people not aware how much of a gigantic pain in the ass it is to repair an iPhone because of shit like this? Something that is Apple's direct responsibility. Even repair shops hate these fucking things.

              • threeseed 4 hours ago

                The cost of the tools required to cut my lawn is far more than hiring someone to cut it.

                Likewise for almost every home or car repair.

                The whole point is that the tools are largely a once off purchase and repairing your phone is something you might do throughout your life. Therefore the initial costs should be spread over a longer period.

                • makeitdouble 3 hours ago

                  Do you expect your iPhone 16 battery press tool to still be useful in 2 phone generations ? How many times do you see yourself replacing the iPhone 16's battery ?

                  If Apple was also promising to keep the same process for the next 7 years I'd see a point to this, but this of course not the case.

                  • dperrin 3 hours ago

                    > Do you expect your iPhone 16 battery press tool to still be useful in 2 phone generations ? How many times do you see yourself replacing the iPhone 16's battery ?

                    Lots of my bike tools I have will take over a decade to get my money back on my stuff alone. But I get to do something I mostly enjoy. I can also help out friends/acquaintances when they need it. The same goes for this.

                    • brailsafe 2 minutes ago

                      [delayed]

                      • asimpletune 2 hours ago

                        Hey do you have any recommendations on a small kit to bring for long bike trips?

                      • wtallis 3 hours ago

                        https://www.selfservicerepair.com/en-US/tool-kit-rental

                        Considering that it's been the same battery press going back at least as far as the iPhone 12, it's probably going to continue to be the same battery press for a long time. Especially now that they've definitely been using the same battery press across at least two methods of gluing in the battery (the adhesive with pull tabs, and the new adhesive that's released electrically).

                        • renewiltord 2 hours ago

                          My dude, I bought a Park Tools Crank Puller CCP-44. This works on a M12 or M15 crank bolt. This is great since it worked on my Peloton and my bike. Then the other day, my friend's bike needed a CCP-22 which works on an M8 crank bolt. Oh no, why did the bike industry not all use M12. I am replacing my iPhone 13 tomorrow with an iPhone 16. Three years of use. If I were using it another three years, I might use the battery press once. This is how tools are. To have amortized utility, you need to use them multiple times. The CCP-22 was a one-time use tool.

                        • bluescrn an hour ago

                          Replacing a consumable part, particularly a battery, should not be a complex repair requiring specialised tools.

                          • shreddit 40 minutes ago

                            iPhone batteries have been replaced long before Apple provided specialized tools, so you don’t need any of them. They will make your life a lot easier though.

                        • appendix-rock 3 hours ago

                          Sorry, but have you ever repaired anything? The number of things the price and complexity of a phone, that can be repaired for less than the replacement cost, when you include tools, is…very small.

                          • journal 4 hours ago

                            I wonder if aliens exist, what technology they have for basics like transportation. Do they just load themselves into a cannon and shoot them to the destination? Just completely different ways of doing everything.

                          • vindex10 6 minutes ago

                            Out of curiosity, I checked whether Google Pixel has something similar, and found the list:

                            https://xdaforums.com/t/official-google-repair-guides-for-va...

                            • miles 8 hours ago

                              > Compared to prior iPhone models, the iPhone 16 and iPhone 16 Plus are easier to repair. Apple is using an electric battery removal process, and the steps for accessing a battery to replace it are outlined in a separate support document <https://support.apple.com/en-us/120642>. Per Apple's instructions, a 9-volt battery and 9-volt battery clips can be applied to the iPhone 16 battery to remove the adhesive that holds it in place.

                              "Easier" is relative I guess:

                              Here’s every tool you’ll need to replace the iPhone 16’s battery https://9to5mac.com/2024/09/20/heres-every-tool-youll-need-t...

                              * 9-volt battery

                              * 9-volt battery clips (923-10726)

                              * Battery press (923-02657)

                              * Ethanol wipes or isopropyl alcohol (IPA) wipes

                              * Nylon probe (black stick) (922-5065) or suction cup

                              * Safety glasses with side shields

                              * Sand

                              * Sand container

                              By contrast, the Treo 650 battery replacement took a few seconds and zero tools.

                              • yalok 5 hours ago

                                Removing a battery attached with previous type of adhesive is torture - the elastic tab frequently tears off, and I ended up a few times having to bend the old battery a lot, to get it out (very unsafe, it starts heating).

                                So, to me, this is a huge progress. Plus, don’t you normally have 9v battery and some connectors for it already?

                                • userbinator 5 hours ago

                                  This is not progress, this is overengineering pretending to be progress.

                                  Batteries don't need to be glued on in the first place.

                                  • hbbio 5 hours ago

                                    No, it helps on a lot of issues. Starting with safety (it reduces damage on drops).

                                    • bluescrn an hour ago

                                      A small amount of adhesive might be justifiable, but the amount used is excessive and seems there primarily to increase ‘repair friction’, in a rather dangerous way - actively increasing the chance of a battery fire when replacement attempts are made.

                                      • Arnt 3 hours ago

                                        That's a really good reason, but could you elaborate on the other issues? Just curious.

                                  • cbsks 6 hours ago

                                    Don’t forget that first you need to remove the back glass, which requires:

                                    Torque driver (blue, 0.65 kgf cm) (923-0448)

                                    Torque driver (green, 0.45 kgf cm) (923-00105)

                                    Security bit (923-0247)

                                    Micro stix bit (923-01290)

                                    Nylon probe (black stick) (922-5065)

                                    ESD-safe tweezers

                                    Adhesive removal tool (923-09176)

                                    Adhesive cutter (923-01092)

                                    Ethanol wipes or isopropyl alcohol (IPA) wipes

                                    6.1-inch repair tray (923-10712)

                                    Camera cap (923-10716)

                                    Display press (661-08916)

                                    Cut-resistant gloves. Gloves may vary by region.

                                    Heat-resistant gloves. Gloves may vary by region.

                                    Safety glasses with side shields

                                    https://support.apple.com/en-us/120638

                                    • threeseed 6 hours ago

                                      Most of this is available in any electronics screwdriver kit.

                                      And the rest is just for safety.

                                      • raverbashing 2 hours ago

                                        It's amazing how people will think this is anything out of the ordinary for a repair shop

                                        But I guess Apple caters to the people who think getting grease in their hands is beyond them.

                                      • akerr 6 hours ago

                                        No one is stopping you from using a Treo 650.

                                        • m463 6 hours ago

                                          I remember dropping my treo 650 while hiking. The back cover came off, the battery went flying and worst of all - my memory card was dislodged and disappeared in the woods.

                                          • bluescrn an hour ago

                                            Better than dropping an iPhone, breaking the glass screen/back, then getting angry about the limited repair options…

                                            • Brian_K_White 5 hours ago

                                              Was there a point to this story?

                                              I have a pixel 5a with a dead screen that runs but can't be used because the dead part is part of the motherboard not the screen. It's a known problem with this model. So it still runs, but I can't recover any pics or texts from dead people from it because I can't respond to the screen prompts to allow the USB connection.

                                              I don't see how I'm any better off.

                                              • throwaway48540 38 minutes ago

                                                Use USB-C to connect a hub with display and mouse, copy data over internet.

                                                • simonh 3 hours ago

                                                  Commenter was pointing out a design problem. Your phone has a different design problem. Are you arguing that a device being able to fail in one way makes it ok for it to also be able to fail in other ways?

                                                  • 2muchcoffeeman 3 hours ago

                                                    Nothing solves for data loss except a half decent backup strategy.

                                                • miles 6 hours ago

                                                  Sadly, Verizon is:

                                                  CDMA Network Update https://www.verizon.com/prepaid/cdma-network-update/

                                                  > Starting Dec 31,2022 we no longer support 3G/4G Non-VoLTE. To keep your service active, upgrade your phone.

                                                  • 015a 5 hours ago

                                                    Not just Verizon; the literal FCC, who licenses and restricts what bandwidth can be used for what purpose.

                                                    • miles 4 hours ago

                                                      The FCC did not mandate the transition:

                                                      Why are 3G networks being phased out? https://www.fcc.gov/consumers/guides/plan-ahead-phase-out-3g...

                                                      > As mobile carriers seek to upgrade their networks to use the latest technologies, they periodically shut down older services, such as 3G, to free up spectrum and infrastructure to support new services, such as 5G. Similar transitions have happened before. For example, some mobile carriers shut down their 2G networks when they upgraded their networks to support 4G services. Mobile carriers have the flexibility to choose the types of technologies and services they deploy, including when they decommission older services in favor of newer services to meet consumer demands.

                                                    • renewiltord 2 hours ago

                                                      You can get a combo 5G hotspot plus power bank and tape it to the back of your device. Then you can keep using your device on WiFi alone.

                                                      • tshaddox 6 hours ago

                                                        The same way that McDonald’s or H&R Block are preventing you from using a Treo 650. Those companies also do not provide cellular service compatible with that phone.

                                                        • miles 5 hours ago

                                                          The main difference being that Verizon sold me the phone and supported it on their network until they didn't. So yes, the Treo 650 still turns on and can be used without voice or data service, but claiming that Verizon is no more preventing me from using it than McDonald's or H&R Block in this case seems disingenuous.

                                                    • EthicalSimilar 6 hours ago

                                                      Was the Treo 650 waterproof? :)

                                                      • AshamedCaptain 24 minutes ago

                                                        Is gluing the battery inside the case really a requirement for waterproofing?

                                                        When they remove the battery cover -- "oh, waterproofing"

                                                        When they glue the battery amd remove all screws -- "oh, waterproofing"

                                                        When they eventually require an approved persons blood sample to perform repair, will I also hear the "oh, waterproofing" thing?

                                                        • ratiolat 4 hours ago

                                                          Or perhaps get Samsung Xcover Pro - removable battery and IP68 rating (and audio jack!) https://m.gsmarena.com/samsung_galaxy_xcover6_pro-11600.php

                                                          • bluescrn an hour ago

                                                            Do people go swimming with their phones?

                                                            Older devices could generally handle splashes, e.g being used in light rain. Water damage seemed far less likely than drop damage.

                                                            • throwaway48540 36 minutes ago

                                                              Yes, I do.

                                                            • Brian_K_White 5 hours ago

                                                              It was water-indifferent, like a Jeep.

                                                              (Kidding. I did love mine and I did not protect it, and I'm sure it got rained on many times, but I don't know if I ever literally hosed water through it. :)

                                                            • threeseed 6 hours ago

                                                              That is significantly easier than trying to remove a glued-on battery.

                                                              And removable batteries require far more internal space which is why they fell out of favour.

                                                              • userbinator 5 hours ago

                                                                And removable batteries require far more internal space

                                                                No they don't. Less than 1% extra volume.

                                                                • alooPotato 5 hours ago

                                                                  that seems not possible but i'm just guessing. where are you getting the 1% from?

                                                                  • threeseed 4 hours ago

                                                                    Please provide source.

                                                                    Especially given that you would want to preserve some form of water resistance.

                                                                    Meaning you either (a) have the entire back be removable or (b) a battery injection mechanism similar to a Leica SL3. Both of which would seem to need far more than 1% extra volume.

                                                                • userbinator 6 hours ago

                                                                  It's almost like Apple is maliciously complying by overcomplicating the procedure, which is not surprising.

                                                                  • JumpCrisscross 5 hours ago

                                                                    > almost like Apple is maliciously complying by overcomplicating the procedure

                                                                    Sorry, which of a 9-volt battery, alcohol wipes, safety glasses or sand (and a container for it) screams inaccessible? (And everything there is technically optional. I doubt most Treo 650 users drained the battery before touching it, or bothered with a suction cup.)

                                                                    Removing the back glass takes special tools, but I'll take that over having to replace my phone every time it gets wet.

                                                                    • userbinator 5 hours ago

                                                                      Not "inaccessible" but totally unnecessary. Why the bloody hell do you need a 9-volt battery to replace the battery!?!?

                                                                      Removing the back glass takes special tools, but I'll take that over having to replace my phone every time it gets wet.

                                                                      Gaskets have been around for over a century.

                                                                      • Kirby64 5 hours ago

                                                                        Their own repair guide states you can use literally any DC power supply, up to 30V. No need to waste 9Vs when you can use an off the shelf DC supply.

                                                                        • dumbo-octopus 2 hours ago

                                                                          Gaskets require pressure. Adhesive doesn't. Different solutions for different problems.

                                                                    • raverbashing 3 hours ago

                                                                      "every tool you need" sounds like basic stuff for a repair shop

                                                                      Nobody is going and buying the Apple 9v battery or "Apple sand"

                                                                      • tanduv 2 hours ago

                                                                        ah yes the readily available custom "Battery press (923-02657)"

                                                                        https://cdsassets.apple.com/live/SZLF0YNV/images/tp/bucket_3...

                                                                        • gruturo a few seconds ago

                                                                          I think we just found a use for all those Juicero's destined for the landfill.

                                                                          • raverbashing 2 hours ago

                                                                            This seems to be a new device, should be a matter of weeks to have a similar tool show up in Amazon, etc

                                                                            There are alternative devices one could use, or you know, just use the tools you have, as long as you keep the pressure smooth. Possibly a Juicero kind of device

                                                                      • seventytwo 5 hours ago

                                                                        Oh, give me a break.

                                                                        You can still do all the same shit with iFixit tools. These are just the genuine tools aimed at repair shops.

                                                                      • anArbitraryOne 5 hours ago

                                                                        Good for apple. I hope consumers pressure them to be open about more things

                                                                        • yieldcrv 5 hours ago

                                                                          consumers, and the EU

                                                                        • sandwichmonger 3 hours ago

                                                                          All it took to easily replace the battery on my IPAQ PocketPC was another battery.

                                                                          • renewiltord 2 hours ago

                                                                            Something that every PocketPC user rapidly learned to be adept at because without the boosted Chinese batteries the thing didn't last that long. Amazing for the time, but looking back, what a primitive device. And you had to pay for OS upgrades!